Careers

Join Tiger Communications!

 

Customer Service and Support Advisor (Help Desk)

 

Location: Ringwood, Hampshire

Hours: Mon – Fri, 9am to 5.30pm

Salary: £18k to £20k

We have an exciting opportunity for an English Speaking Customer Service and Support Advisor to join our Help Desk team.

 

Job role:

To provide 1st and 2nd line support to enquiries received from customers. Support through to resolution and escalation of the queries.

 

Duties will include:

* Answering telephone and email queries and logging faults

* Providing 1st line support (once trained)

* Taking ownership of issues and following through to resolution

* Effectively managing own jobs list as well as following up customers when issues are fixed

* Dealing with staff from other departments as needed

 

Skills & Experience required:

* Fluency in written and spoken English is required. Additional languages would be of benefit.

* Experience in Helpdesk or Support would be an advantage – full training will be given.

* You must have excellent communication skills, ideally gained within a 1st or 2nd line Customer Service or helpdesk environment.

* Customer service experience is essential.

* You will need to be an excellent team player with the ability to pick things up quickly, be able to prioritise your workload and work without constant supervision.

 

Additional Information:

We are looking for someone who’s going to fit in and be a team player.

Working Hours:

Mon – Fri 9am to 5.30pm (excluding bank holidays) with an hour for lunch.

* Parking available on site

* 23 days Holiday per annum

 

It is important that you include a covering letter with your CV, detailing why you feel you are suitable for this position and highlighting all relevant experience. If you're interested, please email a CV and covering letter to contact@tigercomms.com.