Directory and Directory Integration - Available to watch now!!
Working with Directory and Directory Integration
We are excited to announce the Q2 webinar for Tiger Prism and Tiger 2020 Pro covering Directory and Directory Integration are available to view now.
The Tiger Prism webinar will guide you through Directory and Directory Integration and explain why they are so important, understanding directory integration and where to make relevant changes if the directory does not reflect correctly, how to maintain your directory, manually moving and copying hierarchy levels, Directory Search, and how to identify phones not configured to trees in the Unknown Phone report.
The Tiger 2020 Pro webinar will guide you through Directory and Directory Integration and explain why they are so important, understanding directory integration and where to make relevant changes, how to maintain and synchronise your directory, manually moving and copying hierarchy levels, back dating departments / users / extensions, viewing user information through Directory Enquiries, and looking at how to identify phones not configured to Trees in the Unknown Phone report.
*Please note: Directory Integration functionality is an optional item so may not be configured within your estate. If this is the case please speak to your Account Manager to discuss options to implement.
Features covered during this session*-
Tiger Prism, Directory and understanding Directory Integration:
Why the Directory is so important?
We explain the importance of assigning Endpoints so that they appear in Totals, and how the to and from dates work
Options to maintain Directory Trees
Demonstrating the 2 options available to maintain Tiger Prism directory trees: Manually (non synchronised) and Directory Integration (Synchronised)
Understanding Directory Integration*
Tiger Prism has an additional module which can maintain the Tree Structure for generating Departmental / Costing Reports
How to manually maintain the Directory
Manually creating the hierarchy structure, creating and assigning users to the hierarchy, and designating specific end points to users
Manually moving / copying hierarchy levels
Looking at copy and paste of hierarchy levels and dragging and dropping users
Using Directory Search
Using and exporting user information
Understanding the
Unknown Phone Report
Identifies any phone not configured in the tree but has made or received a call within the reporting period selected
Tiger 2020 Pro, Directory and understanding Directory Integration:
Why are Tree's so important?
We explain the importance of assigning Endpoints so that they appear in Totals, and how the to and from dates work
Options to maintain Directory Trees
Demonstrating the 2 options available to maintain Tiger Prism directory trees: Manually (non synchronised) and Directory Integration (Synchronised)
Understanding Directory Integration*
Tiger 2020 Pro has an additional module which can maintain the Tree Structure for generating Departmental/Costing Reports
How to manually maintain the Directory
Manually creating the hierarchy structure, creating and assigning users to the hierarchy and designating specific end points to users
Manually moving / copying hierarchy levels
Looking at copy and paste of hierarchy levels and dragging and dropping users
Back dating departments / users / extensions
How to back date departments / users / extension, in the event that you missed the date when that item moved, so the data reflects correctly
Using Directory Enquiries
Looking at how directory enquires works
Understanding the Unknown Phone Report
Identifies any phone not configured in the tree, but has made or received a call within the reporting period selected
Watch it here
Don't worry if you didn't get a chance to watch the webinars, we have the recordings ready for you below.
Tiger Prism Webinar - Directory and Directory Integration (24:00)
This webinar tutorial will guide through the functions of Tiger Prism’s Directory and how Integration works with it. Additionally, this video will guide you through the basics, including manually maintaining the Directory, accessing its history, and outputting your Trees.
Download MP4 (586MB)
Tiger 2020 Pro Webinar - Directory and Directory Integration (33:00)
This webinar tutorial will guide through the functions of Tiger 2020’s Directory and how Integration works with it. Additionally, this video will guide you through the basics, including manually maintaining the Directory, accessing its history, and outputting your Views.
Download MP4 (616MB)
