Drive decisions using call analytics

With a Tiger Prism tool in place you can drive decisions using call analytics:

A comprehensive breakdown of all your communication data and delivery of key business insights, using queries and aggregation.

How will comprehensive searches across data fields help drive decisions in your organisation?
The powerful analytics feature allows you to monitor costs, forecast and model new scenarios, and identify opportunities for savings.

Why create specific queries?
With our system, data can be accessed, defined and visualised quickly and easily for a detailed insight into costs, quality, bandwidth, performance, usage and adoption. You can create specific queries to monitor these areas and then use that knowledge to drive initiatives that improve the profitability of the business.

"TIGER ALLOWED MY INTERNATIONAL COMPANY TO
EASILY VISUALISE THE COMMUNICATIONS
FLOWS BETWEEN COUNTRIES (INTERNAL AND EXTERNAL),
HELPING ME TO FORECAST
, PREPARE AND DEPLOY A LEAST COST ROUTING CALL FLOW MATRIX,
GENERATING HUNDREDS OF THOUSANDS
OF YEARLY
RECURRING COST SAVINGS
BY ROUTING OUTBOUND CALLS TO THE MOST
COST EFFICIENT PATH.
           LARGE MULTINATIONAL CUSTOMER