New Webinar Announced - Alerts / Voice Network Security

  • Posted on: 22 November 2018

Working with Alerts in Tiger Prism and Voice Network Security in Tiger 2020 Pro

We are excited to announce that the first webinar sessions of 2019 for Prism Alerts and 2020 Tiger 2020 Pro Voice Network Security will be held on Wednesday 6th February.

At the upcoming "Alerts and Voice Network Security" webinars, you will learn how to quickly get up to speed using the applications and features. The Prism webinar will guide you through how to create and edit alert Jobs, using existing widgets to create alerts, understanding your target data, delivery options and sample use cases. The Tiger 2020 Voice Network Security webinar will include how to create and edit alerts, company calendars, alarm notification groups, live call scanning and profiles.

If you are hearing about the training webinars for the first time, it is our 24/7 on-demand training program with the aim of eventually having more than 30+ hours of technical content designed to quickly get you onboard and successful with our products, whether you’ve been using them for years or are new to the suite. The sessions will run quarterly with the latest features following each product release.

Free with your service contract, these webinars provide practical knowledge, quick tips, insights into how others use the products, combined with helpful approaches across a wide range of our offerings.

* Please note that both Alerts and Voice Network Security modules are not included in the standard system but this doesn’t mean you can’t learn about how they can help you. Please speak to your account manager to discuss upgrading.


Tiger Prism webinar, Alerts:

6th February, 10:00-10:30am

Creating Alert jobs

How to generate alerts and how to schedule them to run

Use existing Widgets to
create a alert Job

Using widgets to build an alert

Job priority

Why we have a Job priority and what level your alerts should be running at

Understanding target data

What options you should use to make sure you will only be alerted when you need to be

Deliveries including delivery options

What options are available and in what format they will be delivered


Example Alerts

Alerts examples to 999 or calls over £5, and capacity alerts on Channel groups


* Prior knowledge to Analytics is recommended if you plan to attend this webinar. You can familiarise yourself with Analytics by watching the training video here.


Tiger 2020 Pro webinar, Voice Network Security:

6th February, 12:00-12:45pm

Voice Network Security overview

We explain the topology and how VNS operates.

Company calendar

Why we use calendars, and how to select specific dates not to be alerted

Alarm Notification Groups

Delivery options and email layouts and how to use these in alerts

Specific call alerts

How to get alerted when the specific criteria is met

Profiles and limits

Alert Profiles and the wizard setup for call profile alerting

Scanning / VNS Server

Live call scanning and how to see what alerts have been triggered




There will be a 15-minute Q&A session at the end of each webinar, where our trainer will try to answer as many questions possible. The chat window will also be available for you to send messages to the trainer throughout the duration of the webinar.

Interested? Book your space now

There will be 25 spaces open on each webinar, please register as soon as possible to guarantee your place. Registration is on a first-come, first-serve basis for those with active contracts.

Tiger Prism webinar, Wednesday 6th February, 10:00-10:30am - Click here to register

Tiger 2020 Pro webinar, Wednesday 6th February, 12:00-12:45pm - Click here to register


Missed a previous webinar?

Don't worry if you didn't get a chance to watch the previous webinars, as we have the recordings of them here.

2018 Q1 - Trunk & Channel Group Utilisation webinar

2018 Q2 - Hunt Groups webinar

2018 Q3 - Report jobs and Autoreports webinar


Anything you would like covered on the next webinar?

Your request could be covered in a future webinar, email with your subject request.