Fraudulent activity on company telephone networks is costly and on the increase. As a result, companies are looking for a Pro-Active Management Tool to give immediate notification of potentially damaging situations which could have serious financial implications and impact on network resources. Tiger's Fraud Detection Monitor does just that by:
- Detection of toll fraud, network hacking and other security breaches ensuring a rapid response to any incident where cost leakage and network resources are at risk.
- Call Alert functionality to alert internal and external personnel to a particular call event which may, for example, instigate a Major Incident Procedure
- Automatic Identification of exceptional calls based on a wide range of selection criteria
- Tracing of malicious calls and internal system abuse
- Continuous Monitoring of network call traffic 24/7 with self-diagnostics to prevent unauthorized intervention
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- Alarm on individual exceptional call conditions.
- Alarm where the upper or lower limits of a call profile have been breached.
- Multiple alarm notification via: Email, SMS, Pager, Printer, Screen.
- Self monitoring and alarming to prevent unauthorized intervention.
CALL PROFILE CONFIGURATION
- Configuration of Call Profiles via a simple Wizard
- Multiple Call Profiles configurable by a user
- Company calendar to define holidays and working weeks/times
- Upper and lower limits of Costs, Volume, Duration, Call Rate, Call Traffic, Destination
- Easily adjustable tolerance levels for times of genuine increased/decreased call volumes
- Intuitive graphical user interface
- Single and multi-site monitoring
- Stand alone operation or "plug-in" operation with Tiger 2020 Pro - Call Logging/Hotel Pro