Training Videos

Tiger Prism Training Tutorials

Tiger Prism - Analytics - Tutorial (11:06)

This tutorial introduces you to Legs and how they are used within Tiger Prism. In this video, you will learn how to select columns, filter data through the use of Boolean options and parentheses, drill into calls and how to use Measures to create widgets.

Tiger Prism - Channel Group Overview - Tutorial (4:39)

This tutorial will give you a brief overview of Channel Groups in Tiger Prism. In this video, you will learn how to create, configure and edit Channel Groups, as well as exporting the data to CSV or Excel.

Tiger Prism - Configure Hunt Groups - Tutorial (2:14)

This tutorial will give you a brief overview of the Hunt Groups Dashboard in Tiger Prism. In this video, you will learn how to configure your desired Hunt Groups and display them within the Dashboards module.

Tiger Prism - Client Codes - Tutorial (3:41)

This tutorial introduces you to Client Codes and how they are used within Tiger Prism. In this video, you will learn how to give your Client Codes assignments and view them within your Summary Report and Analytics pages.

Tiger Prism - Dashboards Overview - Tutorial (4:34)

This tutorial will give you a brief overview of Dashboards in Tiger Prism. In this video, you will learn how to specify and analyse the information the Dashboards provide to you.

Tiger Prism - Destination Sets - Tutorial (3:29)

This tutorial will give you a brief overview of how to use Destination Sets in Tiger Prism. You will learn how to label PSTN digits with custom descriptions, so that you and end users can see a friendly name for common dialled numbers.

Tiger Prism - Directory Search - Tutorial (2:36)

This tutorial introduces you to the Directory Search module within Tiger Prism. In this video, you will learn how to interrogate any Trees in your Directory, as well as export any items selected within them, via CSV or Excel.

Tiger Prism - Hunt Groups - Webinar (31:24)

This webinar tutorial will guide you through the functions of the Hunt Groups interface in Tiger Prism. Additionally, this video will guide you through the basics, including how to run tests to see what information is available, configuring reports and generating data to provide to the end user.

Tiger Prism - Security Overview - Tutorial (13:17)

This tutorial will give you an overview of the Security module in Tiger Prism. In this video, you will learn how to assign and specify what modules a user has access to, as well as their permissions and access to specific Trees.

Tiger Prism - Trunk & Channel Group Utilisation - Webinar (31:48)

This webinar tutorial will guide you through the Trunk / Channel Group Utilisation interface in Tiger Prism. Additionally, this video will guide you through the basics, including the terminology and technology, configuring Channel Groups, understanding Cube Seizures and Analytics, Channel Group Utilisation reports and the Traffic dashboard.

Tiger Prism View My Calls - Tutorial (3:46)

This tutorial introduces you to the View My Calls module in Tiger Prism. In this video, you will learn how to access your calls, as well as filtering and exporting them. Furthermore, the video will also cover some of the additional features available within this module.

 
 

Tiger 2020 Pro Training Tutorials

Web Reporting (8:44)

In this tutorial we will guide you through the functions of the web reporting interface and the basics of reporting which includes how to create a filter, build a report based on that filter and how to schedule reports to run automatically.

Download MP4 (69.40MB)
 
Reporting Window overview (4:00)

This tutorial provides an overview to the reporting window interface and guides you through how to make selections in order to run a report.

Download MP4 (38.06MB)
 
How to create a filter (5:52)

This tutorial guides you through how to make selections within a filter and how they will effect a report.

Administer user access (5:45)

This tutorial provides a detail guide on how to add new users to the system and how to restrict their access.

Quick Filter (1:40)

This Quick Tip tutorial provides a short overview of a Quick filter and how it can be used to generate a report.

Directory Integration refresh (1:09)

This Quick Tip tutorial displays how to run a manual refresh for the directory import.

Directory Definition: Removing a directory item (1:27)

This Quick Tip tutorial shows how to remove an item from a directory structure once it is no longer needed.

Directory Definition: Adding a directory item (2:20)

This Quick Tip tutorial shows how to add an item to a directory structure within the Directory Definition interface.

Directory Definition: Moving a directory item (1:44)

This Quick Tip tutorial shows how to move an item within the directory structure.

Call Cost calculator (1:29)

This Quick Tip tutorial shows how to use the Call Cost Calculator tool.

Tiger 2020 Pro Webinar - Hunt Groups (36:17)

This webinar tutorial will guide you through the functions of the Hunt Groups interface in Tiger 2020. Additionally, this video will guide you through the basics, including how to run tests to see what information is available, configuring reports and generating data to provide to the end user.

Tiger 2020 Pro Webinar - Trunk & Channel Group Utilisation (36:32)

This webinar tutorial will guide you through the Trunk / Channel Group Utilisation interface in Tiger 2020. Additionally, this video will guide you through the basics, including the terminology and technology, configuring Trunks correctly, how to use Traffic Reports and displaying what reports are available to you.