Training Videos

Tiger Prism Training Tutorials

Tiger Prism - Analytics Tutorial (11:06)

This tutorial guides you though how to use Legs. It shows you how to select columns, filter data including the Boolean options and parentheses, drilling into calls and how to use Measures to create widgets.

Tiger Prism View My Calls - Tutorial (3:46)

This tutorial provides and overview to the View My Calls interface. Guiding you through how to access your calls, filter and export your calls. It also explains the additional features available within the module.

Tiger Prism - Hunt Groups (31:24)

This tutorial guides you through the functions of the Hunt Groups interface and the basics, including how to run tests to see what information is available, configuring reports and finally how to generate data to provide to the end user.

Tiger Prism - Trunk & Channel Group Utilisation (31:48)

This tutorial guides you through Trunk / Channel Group Utilisation interface, covering the terminology / technology. Configuring Channel Groups, Understanding Cube Seizures, Cube Seizures and Analytics, Channel Group Utilisation Report and also covers the Traffic dashboard.

 

Tiger 2020 Pro Training Tutorials

Web Reporting (8:44)

In this tutorial we will guide you through the functions of the web reporting interface and the basics of reporting which includes how to create a filter, build a report based on that filter and how to schedule reports to run automatically.

Download MP4 (69.40MB)
 
Reporting Window overview (4:00)

This tutorial provides an overview to the reporting window interface and guides you through how to make selections in order to run a report.

Download MP4 (38.06MB)
 
How to create a filter (5:52)

This tutorial guides you through how to make selections within a filter and how they will effect a report.

Administer user access (5:45)

This tutorial provides a detail guide on how to add new users to the system and how to restrict their access.

Quick Filter (1:40)

This Quick Tip tutorial provides a short overview of a Quick filter and how it can be used to generate a report.

Directory Integration refresh (1:09)

This Quick Tip tutorial displays how to run a manual refresh for the directory import.

Directory Definition: Removing a directory item (1:27)

This Quick Tip tutorial shows how to remove an item from a directory structure once it is no longer needed.

Directory Definition: Adding a directory item (2:20)

This Quick Tip tutorial shows how to add an item to a directory structure within the Directory Definition interface.

Directory Definition: Moving a directory item (1:44)

This Quick Tip tutorial shows how to move an item within the directory structure.

Call Cost calculator (1:29)

This Quick Tip tutorial shows how to use the Call Cost Calculator tool.

Tiger 2020 Pro Webinar - Hunt Groups (36:17)

This Webinar tutorial guides you through the functions of the Hunt Groups interface and the basics, including how to run tests to see what information is available, configuring reports and finally how to generate data to provide to the end user.

Tiger 2020 Pro Webinar - Trunk & Channel Group Utilisation (36:32)

This Webinar tutorial guides you through Trunk / Channel Group Utilisation interface, covering the terminology / technology. How to use Traffic Reports, what reports are available to you. Configuring Trunks correctly and also Report settings.