Tiger Communications

Tiger Prism - Business Intelligence for Unified Communications

Tiger Communications is an international market leader specialising in analytics, telefraud and billing. We have nearly 40 years’ experience in delivering business intelligence and call management information to global corporates and SMEs.

The multi-lingual solution Tiger Prism allows global deployment within organisations, offering control of the install and operation of Unified Communications (UC) infrastructures, easing consolidation strategies for all UC channels.

Analytics
Real-time data-mining to produce easy to use and to share smart dashboards. Modelling and forecasting of evolution scenarios or change impacts.
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Dashboards
Live snapshots of the most important numbers using data widgets to visualise complex information and Key Performance Indicators (KPI data) within your business.
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User Adoption
Monitoring the migration from traditional ways of working to the new UC usages: presence status, real-time interactions and collaboration through chat, voice, video and conferencing.
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Directory
Automatic synchronisation with the most common directory sources. Data views are directory-oriented.
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Charge - Billing & Invoicing
Fully audited, transaction-based invoicing. Supports all type of charge and cost allocation.
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Reporting
Full range of ready-to-use reporting tools and services, enabling you to create, deploy and customize reports quickly and easily
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Cross Platform Reports
Centralised solution capable of processing data from the main UC infrastructure vendors in the market, including mixed environments.
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Security - Fraud detection & alerting
Security is a prime concern and is built-in at all levels within the software, including role management and tree-based security.
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Global deployment ready:

Time Zoning 
Prism encompasses coordinated Universal Time (UTC) when linking calls within a global network. This ensures true start times and durations of linked calls within the relevant reports.
Multi-currency 
Prism supports local specific currency costing of calls, together with a system wide base currency for global site reporting. The currency conversion matrix can be maintained manually or be linked to an online currency service provider.
Multi-language 
The system fully supports multiple languages through all user interfaces and reports, offering seamless interaction for users.